J Brooks & Associates, Inc. offers 24/7 emergency management services for our property management clients. If you live in a condominium, homeowner, master, or cooperative association, and have an emergency, please contact our On-Call Property Manager immediately at (239) 265-6817.
If you call and do not reach the on-call Property Manager, please leave the following information and you will receive a call back within 30 minutes.
- Name
- Address
- Telephone Number where you can be reached
- Date and Time of Call.
- Brief description of the emergency maintenance
Please read below about what constitutes an emergency:
The Emergency Maintenance Number is for Emergency Maintenance only and should not be used to request normal maintenance. For normal maintenance you should submit a Maintenance Request.
Emergency Maintenance is for an event that has caused major damage to the Property and/or is causing damage to the property and requires immediate attention otherwise major damage to the Property will occur and/or for a condition related to the property that is life threatening. Below are examples of events and conditions that are considered an Emergency Maintenance and suggested actions to follow:
- Fire inside the house/Unit
- Ensure everyone is safe
- Call 911 to report the fire
- Then call our 24/7 on-call Property Manager
- Gas Leak
- Evacuate everyone from the house
- Call the gas company
- Then call our 24/7 on-call Property Manager
- Major Water Leak
- Shutoff the main water value to the house and/or any localized shutoff valve
- Then call our 24/7 on-call Property Manager
- Do not call the plumber unless you are unable to shut-off the water and the water leak is causing damage to the house
- Natural Disaster that caused damage to the house
- Call 911 if you need help
- Then call our 24/7 on-call Property Manager
Below are examples of events and conditions that are considered normal maintenance and should not be reported as an Emergency Maintenance:
- A dripping faucet or stopped-up drain
- A running toilet or stopped-up toilet (unless there is only one toilet in the house)
- A shingle blowing off the house or a tree falling in the yard due to a storm
- A power outage attributed to a local power outage
- An appliance is not working
- The air conditioning unit is not working
- The garage door opener is not working
- A window is cracked or broken